“Enjoy our complimentary 120-Day / 4 month Money-back guarantee on all electronics”!
Letalia,
Greetings adventurer!
At Letalia’s Loot, we stand by the quality of our products and want you to be completely satisfied with your purchase. That’s why we offer a 120-day / 4 month money-back guarantee on all items sold through our store.
If for any reason you’re not happy with your purchase within the first 120 days, just contact us and we’ll offer you a refund or exchange, minus the original shipping cost. Even if the item has been opened, we’ll still accept it back—as long as it’s returned in its original condition.
Please note: We do not refund or cover shipping costs unless the item was received damaged or defective.
In the rare case that your item arrives defective, we’ll first work with you to see if we’re able to troubleshoot the issue remotely. If we’re unable to resolve it, we’ll cover the cost of return shipping and provide a full refund, so you’re never left footing the bill for something that didn’t work.
If your item arrives clearly broken (like a cracked screen), just snap a quick photo or video and send it our way. That’s all we need to get the ball rolling on making it right.
Limitations
Due to shipping constraints and the delicate nature of certain components, a few items are not covered under our return policy. This includes hard drives for desktops and lamps for projectors, as these items are more susceptible to damage during transit and require careful handling.
However, all other items are fully covered under our guarantee to ensure your satisfaction and confidence in our products. If you have any questions or need clarification on specific items, please feel free to reach out.
When Your Order Doesn’t Arrive
Once in a while, a package goes missing before it ever hits your doorstep — and trust us, that’s just as frustrating for us as it is for you.
Please understand: we don’t type your address by hand. The shipping info is basically copied and pasted directly from what you enter at checkout. So before placing your order, double-check the address to make sure there’s no mistake.
If your item seems to have vanished, contact us right away and we’ll get to work. But here’s how the process goes:
- We’ll first need to file a missing package claim with the shipping company — usually USPS.
- This takes time. Some packages still show up late, and we can’t jump to a refund before the carrier finishes their investigation.
- We will follow through on your claim, but please know this may take a couple of weeks while USPS does their thing.
We know how much it sucks to be left waiting. It sucks for us too — especially because it wasn’t our fault, but now we’ve got an unhappy customer and a mystery on our hands.
We appreciate your patience and will do everything in our power to help resolve the issue. Let’s solve it together.
Email Us
To refund or exchange an item send us an email at [contact_us@letaliasloot.com]
or
Call/text
(509) 578 – 6264.
We will ask if you want your item replaced or refund your payment.
Thank you for choosing Letalia’s Loot as your trusted source for used and refurbished electronics. We hope you’ll enjoy a great new adventure with your loot!
